Refund policy

Neaves Rowing Services Ltd, Standard Terms and Conditions of Returned Goods

Subject to the Goods being returned in a resalable condition and not the subject of a special purchase or manufactured order, Neaves Rowing Services Ltd, will issue a Credit Note or refund to the customer for the full value of the goods only, within 14 days of receipt of the returned goods, or re-issue goods to the same net value. However the Customer will incur the carriage costs of the return and the replacement goods if necessary.

With the implementation of the EU Consumer rights directive, consumers now have 30 days to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs) as stated in the Regulations 29 and 30 of the Consumer Contracts Regulations and the guidance issued by the UK government.

Goods Return Address:-

Neaves Rowing Services Ltd, Manor Barn, Church Road, Studland, Dorset, BH19 3AT